We specialize in Virtual Web Hosting
which means that you can find a home for your web site on our active SGI
web servers and establish a presence on the internet. We can help register
your own domain
name which will become your unique
address on the World Wide Web. Having your own domain name does not suggest
that you are renting web space, and, since email can be addressed to your
domain (eg. WWW.YOURNAME.COM ) you will not have to announce a new email
address if you change internet providers.
Will I be able to access my domain name with
or without the WWW?
Yes, you will be able to access the domain
name with or without the WWW in front. For example, you could
access the domain name "mydomain.com" by going
to "www.mydomain.com" as
well as "mydomain.com".
Do you offer dial-up internet access?
No.
Do you offer web page design services?
Yes we provide full turnkey
web design services, web page consulting, web page development, and/or custom
scripting services. See our portfolio of
web sites we have built. For more information, contact sales@sunnyoasis.com.
Can I upgrade from my domain plan to another plan?
Yes. You can
upgrade from your domain plan to another plan at any time. We will waive
the setup fee for any upgrades. There is a setup fee to downgrade
an account.
Yes. We will register
.com, .org, .net, .biz, .info or .ca domains once your account is activated
to request either a new domain name registration or transfer. You
do NOT need to submit a registration or modification template to
the InterNIC or Canadian registry as this will only delay your
request.
Can I transfer existing domain name to SUNNY OASIS?
Yes. Whether
you place an order by telephone or via our online
order form, be sure to specify that you are requesting a transfer and
NOT a new domain. You should keep the service at the present site while waiting
for the domian name to transfer. We will provide you with a temporary IP
address so you can mirror the site on the new server. All email and web pages
will still be accessed from the current site. When the registry completes
the transfer there is up to a 72 hour propagation period where visitors could
go to either site. At the end of the 72 hours you should contact the previous
host to have them delete the old domain from their records and update their
DNS record. If you use this same provider for your Internet access you will
not be able to access your new domain site until they update their DNS.
How long does it take before my domain name is active?
Once
the registry announces that your domain name has been registered (or transferred,
if applicable), it usually takes about 72-hours before it is active. All
internet providers must update their records (DNS tables) to reflect
new site locations. This is called propagation.
What is the fee for domain registration ?
The cost to register
a new domain name is $35 per year Canadian (approximately $23 US). Discounts
for longer registrations is available, see our order
page for rates.
For Canadian domain names in the form of .ca , SUNNY OASIS will also set
up and register your domain name with the Canadian Registry service. The
annual fee is $40CAN to register a Canadian domain name.
Is 1000/MB of data transfer going to be enough to support my
web site ?
Our experience has shown that 1000MB/month will be more than enough
bandwidth for the average web site. Depending on the quantity and sizes of
your files, this could support many thousands of hits per month.
Note that only 1%-2% of web sites have exceeded the 1000MB of data
transfer threshold.
How do I transfer files to my web site ?
Files must be transferred
to the web server via File Transport Protocol (FTP). If you have a PPP internet
account and need FTP software, you can download a program for either the
PC or Mac from our site. Internet providers such as AOL, Compuserve,
and Prodigy may have a built-in FTP interface. An FTP
tutorial is available for first time users.
Will I have unlimited access to update my pages ?
You have unlimited
access via FTP 24-hours a day. As such, you can create and maintain your
web pages on your own computer and upload files to your web site
at your leisure.
Can multiple domains point to the same HTML files
?
Yes, we offer a " Domain
Only" service whereby additional domain names can point to an existing
plan 1 or higher web hosting account.
However, each domain in question must reside on the same web server.
Can I use my account for commercial purposes ?
Yes, you can
use your account for commercial purposes. The World Wide Web has become a
most efficient and cost-effective means of making information available
to the users of the internet community. If desired, secure
processing is available under domain plan #2 which provides an environment
whereby payment information (such as a credit card number) can be transmitted
from web browser to web server in an encrypted mode. Please also review our Acceptable
Uses & Policies Guidelines.
Can I resell space within my own account ?
Yes. You can resell
space within your account. However, you will be responsible for its content
and data transfer.
Do you accept international orders ?
Yes. SUNNY OASIS provides
service to customers around the world. If desired, we can host non-US
or non-Canadian domain name extensions.
We have an Internationally available TOLL FREE phone number 800-7633-5750.
For North America, use 1-800-763-3575
How long has SUNNY OASIS been in business ?
SUNNY OASIS has
been a registered business since March 1995, basically since the Internet
has been commercially viable..
What contract and payment terms are available?
We bill at quarterly
increments and require a minimum three month contract. We accept American
Express, MasterCard, Discover, enRoute Diners Club and Visa cards as well as
personal and business checks.
Do you offer technical support to customers ?
Yes. We encourage
our customers to send email to support@sunnyoasis.com with
questions or concerns about their web site. For emergency scenarios
we also have a toll free number for North America clients at 1-800-763-3575
and toll free Internationally at 800-7633-5750. We are relatively quick
to respond to support email. If we cannot offer a solution to a concern
within a reasonable timeframe, we will invite you to call us or we'll
call you directly.
How long does it take to set up a new account ?
Orders submitted
before 6pm which include payment information will be processed the same day!
Once an account is set up an activation notice will be sent you via email
including a userid, password, and FTP hostname. You can begin uploading files
to your new web site immediately. Domain account users will be given a temporary
URL to access their site via the web prior to the completion of either domain
registration or transfer.
How do I place an order ?
You can place
an order for
a Virtual domain account directly from our web site 24 hours a day
or by calling (800)763-3575 in North America, 800-7633-5750 outside North America between
the hours of 8:00am-10PM EST seven days a week.
